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June 26, 2007

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Andrew Trickett

Well done for recognising that, it is the social networking option that can help bring the tacit knowledge that knowledge workers hold out in to the open. I have just finished working with a firm of lawyers and the biggest problem that I had was convincing them that larger and better databases were the answer. I introduced them to the idea of boundary spanners and it was interesting that when I did some research on this within the firm the vast majority of people recognised who these people were and did go to them to find out that all important contextual information rather than trying to find it on a document management system or an intranet. Another issue as one of the commentators mentioned - think it was Thomas Davenport was that ocacsionally talking is working - because yes you are developing the social networks to receive reciprocal altruism in the future.

I'd be interested in following your progress in this respect or if you want to bounce some ideas off me - let me know.

Patricia Fitzpatrick

McAfee's MIT Sloan Management Review article can be obtained at http://sloanreview.mit.edu/smr/issue/2006/spring/06/

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